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Megatop Policies

Returns & Cancelation



General Returns Process

We hope you are happy with your products. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. 

Please read the return and exchange policy carefully.

  1. Only some products can be returned under our return policy. Some products are not eligible for refund or return. If you order a “non-refundable,” “non-cancelable,” or “non-returnable,” we will contact you via email and phone before fulfilling your order, advise you of the refund & return restrictions, and offer you the option to cancel.
  2. We accept a return if we are contacted within 30 days of the delivery date, if RMA has been issued, the product is returned in the original manufacturer's packaging and is in a perfect, resalable condition. This only applies if the product is undamaged.
  3. All product returns require a return merchandise authorization (RMA) which is valid for 30 days. 
  4. When you request a return, we will either issue the RMA at that time or contact the manufacturer that shipped the product and request that one is issued. If we need to receive the RMA from the factory, we will update you as soon as we receive it from the manufacturer. It may take several days.
  5. The return instructions must be followed carefully, as some items may need to be shipped to different addresses.
  6. We have a standard restocking fee of 20% on all returns within 30 days. The restocking fee may be higher or lower in some cases.
  7. The restocking fee may be up to 50% of the item's price in some cases (for example, the customer changes their mind about a purchase and returns an item within the return window, but we receive the item damaged or materially different than how it was initially shipped).
  8. Return policy for non-stock or drop-shipped items is subject to the manufacturer’s Return Policy.
  9. The standard restocking fee will apply on all straight returns (incorrectly ordered, accidental order, not wanted, returning instead of replacing, better price available, buyer’s remorse, non-defective, open box consumer returns, no longer needed/wanted, etc.).
  10. The customer is responsible for the cost of return shipping charges unless the return is due to our shipping error.
  11. Shipping errors and missing or damaged items must be reported to us immediately.
  12. Please hold onto the original boxes and packages. Unfortunately, we cannot accept returns if the original packaging has been discarded.
  13. Once the return has been received, it will be inspected, and you will be credited for the returned product minus the applicable restocking fee and original shipping charges. 
  14. On incorrectly ordered items, the customer is responsible for return shipping costs to the address specified in the return instructions.
  15. Please ship the package pre-paid to the address provided. It is recommended to insure your item for its full value. Megatop will not be responsible for lost or damaged orders. If your return is lost or damaged in transit, you will be responsible for filing any claims directly with your shipping carrier.

 

Non-Cancelable and Non-Returnable Products

1.1 Megatop may identify some products as non-cancelable and non-refundable (NC/NR). The identification is done by various means, including quotes, products lists, product descriptions, attachments, references, etc.

1.2 If you order such a non-refundable / non-cancelable / non-returnable item, we will contact you before processing your order, advise you of the refund & return restrictions, and offer you the option to cancel.

1.3 The following products, but not limited to, cannot be returned or canceled of an order:

  • Products that have been provided under terms indicating that they are non-returnable.
  • Special order products are marked as “non-cancelable” or “non-returnable” on the product listing page.
  • Products that have been specially manufactured for the customer’s order: “custom made,” “built to order,” or “special order.” 
  • “Non-standard” products you received a special quote for cannot be canceled or returned.
  • Products not inventoried by Megatop (“non-stocked products”) cannot be returned to the manufacturer.
  • Products that require HAZMAT shipping.
  • Products that do not have prices listed on our site.
  • Products that have been installed.
  • Products not in completely resalable condition (including, without limitation, opened products, sampled products, or products with damaged, missing, or defaced labeling or packaging).
  • Discontinued products.
  • Disposable products.
  • Products in which there is damage or visible usage.
  • Products are not brand new and missing any of the manufacturer's packaging and/or missing parts or accessories.
  • Products purchased during closeout sales.
  • Products that are oversized (heavy or large) may not be returned. Packages are considered heavy or oversized by meeting either the following: over 130" combined in length and girth or over 150 lbs.
  • Products not shipped by a Standard Carrier (UPS, FedEx, or USPS) but shipped Freight may not be returned. 
  • Products in less than full-case quantities that were sold in full-case quantities.
  • Chemicals, reagents, diagnostics, cultivation media, flammable material, sterile products, or controlled products.
  • Refrigerated products, temperature-controlled products, live specimens, or other perishables.
  • Products with expired shelf life or an expiration date too short for resale.
  • Products are sold as part of a bundle unless the bundle is returned complete.
  • Products that customers received over 30 days ago.

 

Undamaged or Non-defective Products

  1. Request RMA
    1. 1.1 Please do not ship your order back until you receive your RMA number and return shipping instructions. Megatop cannot be held responsible for any product returned without an RMA number, and any such product may be refused and returned at the customer’s expense. 
    2. 1.2 Returns can be requested within 30 days of receiving your order. We will review your request upon receipt, and if approved, you will receive your RMA number and return shipping instructions.
    3. 1.3 To request an RMA number, please email the following information to our customer service team at sales@megatop.com:
      • Megatop Order Number
      • Item’s part number(s)
      • Product serial number (when applicable)
      • Number of items to be returned
      • Your email and phone number
      • Reason for your return
      • Please specify the return type: refund or exchange.
    4. 1.4 RMA requests, applied for after 30 days from the date your order was received, are not accepted.
  2. Receive RMA
    1. 2.1 Once approved, you will receive an email with the RMA number and return shipping address. RMA numbers are valid for 30 days and cannot be extended or reissued. 
  3. Pack
    1. 3.1 Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received. 
    2. 3.2 Please pack the items to prevent damage in transit and keep the product's packaging in its original condition. 
    3. 3.3 All returned products must be 100% complete, in a new, re-sellable condition, with the original software, components, cables, documentation, manual(s), and accessories. 
    4. 3.4 Customers should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product or carton should not be defaced by markings, stickers, or tape. 
  4. Ship
    1. 4.1 Please do NOT ship returns to the Megatop address. Products sold on the Megatop website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at the Megatop address. Shipping costs are non-refundable.
    2. 4.2 All returns should be sent "pre-paid" and fully insured for the invoice amount against damage or loss. All returns should be shipped only via UPS or FedEx with signature confirmation, tracking, and insurance. Please email us the tracking number for your returns.
    3. 4.3 Returns must be received within 30 business days from the date of issuing the RMA. Products not received within 30 days after issuing an RMA will not be accepted and returned to the customer.
  5. Testing & Inspecting
    1. 5.1 All returns are inspected and tested upon receiving. Please allow approximately one week for a determination to be made if eligibility requirements are met for a refund or exchange. 
  6. Refund
    1. 6.1 It may take 24-48 hours for the refund to be processed and approximately three (3) business days for the refund amount to be credited to your payment account. 
    2. 6.2 A refund is issued using the original payment method. We will contact you with alternative options if the original payment method is no longer available.
    3. 6.3 If you return a product for a refund, a restocking fee of 20% will be applied.
    4. 6.4 Returns over 30 days are not accepted and will be returned to the customer.
    5. 6.5 Megatop may assess additional fees as necessary, including deducting original and return shipping costs from a refund.
  7. Exchange
    1. 7.1 If you return a product for exchange, a restocking fee will apply. Exchange can be processed upon receipt and inspection. Once the return is received, inspected, and approved, and the exchange item is shipped, we will send you an email with the tracking number.
  8. Reorder
    1. 8.1 If a reorder is placed for a similar product (the same brand costing nearly the same amount), the restocking fee can be lowered from 20% to 10%. For a product to be considered a "reorder,” it must be a product that replaces the item that's being returned in price value and type. Your reorder must be placed before your credit is processed. If you wish to reorder immediately, a reference will be made to your return on your reorder to ensure the lower restocking fee is applied.
    2. 8.2 If, for some reason, the re-order must be returned, the restocking fee for the return of the reorder will be up to 50%. 
  9. Refused Shipments
    1. 9.1 A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. If a customer refuses delivery by mistake, we will send the package back to the customer again at the customer’s expense.
    2. 9.2 Sometimes shipments are refused because the item is no longer wanted. When the customer does not pick up shipments after the shipping courier’s attempts to deliver, the customer will be charged a restocking fee.
    3. 9.3 Do not refuse your shipment unless damaged, as you will be responsible for any additional shipping charges incurred for the refusal (as well as a restocking fee).
    4. 9.4 If you refuse delivery for an incorrect item mistakenly ordered by you instead of requesting an RMA and following our return process, the shipment will be considered an unauthorized return and subject to the policies thereof.

Important: For packages with ground shipping, couriers attempt to deliver three times. For packages with expedited shipping, only one delivery attempt is made. If you miss these attempts, couriers will hold your package for 3 - 5 days. If you fail to collect this package within the set period, it will get returned.

 

Damaged or Missing Items

For standard carrier shipments (UPS, FedEx, USPS)

  • Products you have signed for or accepted should be inspected thoroughly upon delivery for any damages. 
  • If the packaging appears damaged on the outside at the time of delivery, refuse to accept it from the carrier. Inform the courier that this is due to visible damage. Please let us know immediately. When signing the shipper's delivery slip (on deliveries with a signature), include a note stating the package is or appears damaged.
  • Alternatively, you can also accept the delivery, but please ensure that you include a note stating the package appears damaged.
  • Please note that you must notify us and the shipping carrier about any damages within two (2) business days of receiving the products.
  • If contacting us via email to report discovered damages, please include the Sales Order number and a detailed list of any product damages.
  • We also ask that you send pictures of both the packaging and the damaged product to assist us with any potential claim we may need to file with the carrier. 
  • Make sure to keep the original packaging for inspection and investigation. Unfortunately, we cannot accept claims for shipping damage if the original packaging has been discarded.
  • A customer service team member will respond to email inquiries regarding damages within 24 hours or one business day.
  • If something appears missing from your order, please check the enclosed receipt to see if the item is listed as having been shipped. It may have been deleted from your order due to unavailability, back ordered, or shipped separately.  If the receipt indicates that the part should be there, please check the packaging carefully, as the part may be "hidden" among the packaging, under a flap in the box, packed with another part inside the box, etc. 

Please follow these steps to return the damaged in shipping products:

  1. Request RMA
    1. 1.1 You can request a return within 30 days from the date your order was received. Once your request is approved, you will receive your RMA number and return shipping instructions. Please only ship your order back once you receive your RMA number, shipping label, or return shipping instructions.
    2. 1.2 RMA numbers are valid for 30 days from the date they are issued and cannot be extended or reissued. Returns must be received within 30 business days from the date of issuing the RMA. Products not received within 30 days after issuing an RMA will not be accepted and returned to the customer.
    3. 1.3 If you want to request an RMA number, please email the following information to sales@megatop.com
      • Megatop Order Number;
      • manufacturer's part number;
      • product serial number;
      • number of items to return;
      • your email address and contact phone number;
      • a detailed description of the damage;
      • attach photos or videos if the defect is visible (for defective/damaged items);
      • attach pictures of the damaged product and the packaging (for damaged items).
  2. Receive RMA
    1. 2.1 Once approved, you will be emailed the RMA number and a shipping label for return.
  3. Pack
    1. 3.1 Do not throw away or alter any of the product and packaging. It must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping and not due to some other cause. If the box is severely damaged, please put the damaged package into another secure container for mailing. We are not able to accept claims for shipping damage if any of the packaging or contents have been altered or discarded.
    2. 3.2 All products being returned must be with the original software, components, cables, documentation, manual(s), and accessories.
    3. 3.3 Customers should prominently display the RMA number on the outside shipping boxes containing the item to be returned.
  4. Ship
    1. 4.1 Please do NOT ship returns to the Megatop address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at the Megatop address.
    2. 4.2 To return the defective product, we will provide a UPS shipping label or an account number.
  5. Testing & Inspecting
    1. 5.1 All returns will be inspected and tested upon receipt by Megatop or the product manufacturer.
  6. Replacement vs. Refund
    1. 6.1 Damaged items will be replaced once the return is received, tested, and inspected by Megatop or the product manufacturer. 
    2. 6.2 If the product is found to be damaged in shipping, a replacement for the damaged item will be shipped at our cost. We will send you an email with the tracking number once it is shipped. 
    3. 6.3 If the product is returned as damaged in shipping and is found NOT damaged, it will be sent back to the customer at the customer's expense. Additional inspection fees may apply.
    4. 6.4 If the product is returned as damaged in shipping and is found to be damaged due to improper installation, improper use, or handling, it will be returned to the customer at the customer's expense. Additional inspection fees may apply.
    5. 6.5 Refund will only be issued for products listed on the RMA deemed damaged by our inspection.
    6. 6.6 If the customer chooses not to receive the product exchange but requests a refund, a restocking fee may apply. 
    7. 6.7 Any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping). Shipping costs are non-refundable.

For freight carrier shipments delivered by freight truck (FedEx Freight, Conway, Old Dominion, RoadWay, Estes Express, etc.)

Please review the freight damage information found here.

 

Defective Products

For standard carrier shipments (UPS, FedEx, USPS)

  1. 1.1 We offer replacement without a restocking fee to customers who have received a defective product and complied with our return policy requirements. This is only applicable for the products that are indeed defective and does not include non-returnable products.
  2. 1.2 For non-defective products return, please follow this link.
  3. 1.3 For damaged in shipping returns, please follow this link
  4. 1.4 Within 30 days of receiving your order, please contact us immediately if a product proves to be defective.
  5. 1.5 Please do not throw away or alter any of the product and packaging. It must be in the same condition as it was received in order for us to properly establish the nature of the defect. All products being returned must be with the original software, components, cables, documentation, manual(s), and accessories.
  6. 1.6 We may ask you to first contact the manufacturer’s technical support to troubleshoot the issue. The reason for this is it is common for products to not actually be defective but only need a setting changed. However, If they determine that it is indeed defective, we will address it as outlined.

 

Please follow these steps to return defective products:

  1. Request RMA
    1. 1.1 You can request a return within 30 days from the date your order was received. Once your request is approved, you will be sent your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return the shipping label or return shipping instructions.
    2. 1.2 RMA requests applied for after 30 days from the date your order was received must be sent to the product manufacturer directly and considered a warranty case.
    3. 1.3 If you want to request an RMA number, please email the following information to sales@megatop.com
      • Megatop Order Number;
      • manufacturer's part number;
      • product serial number;
      • number of items to return;
      • your email address and contact phone number;
      • a detailed description of the product defect;
      • attached a few photos if the defect is visible.
    4. 1.4 RMA numbers are valid for 30 days from the date they are issued and cannot be extended or reissued. Returns must be received within 30 business days from the date of issuing the RMA.
  2. Receive RMA
    1. 2.1 Once approved, you will receive an email with the RMA number and a UPS or FedEx shipping label for return.
  3. Pack
    1. 3.1 Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
    2. 3.2 Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.
    3. 3.3 All products being returned must be 100% complete, in a new, re-sellable condition, with the original software, components, cables, documentation, manual(s), and accessories.
    4. 3.4 Customers should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
  4. Ship
    1. 4.1 Please do NOT return the product to the Megatop address. Products may only be returned to the shipping address specified in the return shipping instructions. 
    2. 4.1 We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at the Megatop address. We will provide a UPS or FedEx shipping label if you return a defective product.
  5. Testing & Inspecting
    1. 5.1 All returns will be inspected and tested upon receipt. After receiving the defective merchandise, we will test it if needed, and we will ship back to you (at our expense) a non-defective replacement product.
  6. Replacement vs. Refund
    Important: If you have a defective item and would like to return it without getting a replacement, please indicate this in your email when requesting an RMA number.
    1. 6.1 Defective items will be replaced once the return is received, tested, and inspected by the product manufacturer.
    2. 6.2 If the product is found to be faulty or defective, a replacement for the defective item will be shipped.
    3. 6.3 If the product is returned as defective and is found not to be defective, it will be sent back to the customer at the customer's expense. Additional manufacturer inspection fees may apply.
    4. 6.4 If the product is returned as defective and is found not to be defective, and Megatop agrees not to send it back to the customer, Megatop reserves the right to assess inspection fees as necessary, deduct the original and return shipping costs from a refund, and apply a higher restocking fee.
    5. 6.5 If the product is returned as defective and found to be damaged due to improper installation, improper use, or handling, it will be returned to the customer at the customer's expense. Additional manufacturer inspection fees may apply.
    6. 6.6 If the customer chooses not to receive the product exchange but requests a refund after the exchange is shipped, a restocking fee will apply. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).

For freight carrier shipments delivered by freight truck (FedEx Freight, Conway, Old Dominion, RoadWay, Estes Express, etc.) 

  1. 1.1 Please review the handling of defective products here.

 

Shipping Costs for Returning

  1. 1.1 The customer is responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Returns due to our Errors

  1. 1.1 If Megatop or the manufacturer, in case of a drop shipment, has mistakenly sent you the wrong item, we will correct it. 
  2. 1.2 Please contact us, and we will promptly correct the errors and reship the correct product at no additional cost to you. Shipping errors must be reported to us immediately.
  3. 1.3 We will need you to return the incorrect product following our return procedure.  All returns are inspected and tested upon receipt.

 

  1. Request RMA
    1. 1.1 You can request returns for wrong items within seven (7) days from the date your order was received. Once your request is approved, you will be sent an RMA number and return shipping instructions or a return shipping label. Please do not ship your order back until you receive your RMA number and return shipping instructions.
    2. 1.2 Please inspect the item you receive within seven (7) days. RMA requests applied for after seven (7) days from the date your order was received may be considered on a case-by-case basis at Megatop's discretion.
    3. 1.3 To request an RMA number, please email the following information to sales@megatop.com
      • Megatop Order Number;
      • manufacturer's part number;
      • product serial number;
      • number of items to return;
      • your email address and contact phone number;
      • reason for your return.

        Important: If you’d like to return the wrong item without getting a replacement, please indicate this in your email. 
    4. RMA numbers are valid for 30 days from the date that they are issued and cannot be extended or reissued. Returns must be received within 30 business days from the date of issuing the RMA.
  2. Receive RMA
    1. 2.1 Once approved, you will receive an email with your RMA number and shipping address for return.
  3. Pack
    1. 3.1 Repack the item in its original package or include the original package with the item in another box. All items must be unassembled and re-packaged in the way they were received.
    2. 3.2 Please pack the items to prevent damage in transit and keep the product's packaging in its original condition.
    3. 3.3 All returned products must be 100% complete, in a new, re-sellable condition, with the original software, components, cables, documentation, manual(s), and accessories.
    4. 3.4 Customers should prominently display the RMA number on the outside shipping boxes containing the item to be returned. The original product carton should not be defaced by marks or tape.
  4. Ship
    1. 4.1 Please do not ship returns to the Megatop address. Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance, and address correction if the return is received at the Megatop address.
    2. 4.2 We will provide a UPS / FedEx shipping label to ship the wrong product back.
  5. Testing & Inspecting
    1. 5.1 All returns will be inspected and tested upon receipt.
  6. Replacement
    1. 6.1 A replacement can be processed upon inspection and shipped at our cost. We will send you an email with the tracking number once it is shipped.
    2. 6.2 A restocking fee may apply if the customer refuses to receive the product replacement but requests a refund after the replacement is shipped or processed. In addition, any shipping charges associated with the order will be deducted from the refund (including the original shipping cost for items with free shipping).
  7. Refused Shipment
    1. 7.1 If you refuse delivery for a product instead of requesting an RMA and following the return procedure outlined above, the shipment will be considered an unauthorized return and subject to the policies thereof.

 

Refunds will NOT be issued if

  • The purchased items are Non-returnable Non-cancelable
  • RMA number is requested after 30 days from the date of delivery. RMA requests applied for after 30 days from the date your order was received may be considered on a case-by-case basis at Megatop’s discretion.
  • Return shipped to an address other than the return address Megatopt provided with the RMA number, which resulted in the lost package. 
  • Returns received without the complete original packaging materials and shipping cartons and/or without the original software, components, cables, documents, manuals, and accessories. 
  • Items that have malfunctioned due to mishandling, electrical overload, etc.
  • Factory applied serial number has been altered, tampered with, or removed from the product or the number is not valid or not legible.
  • The serial number on a returned product does not match the serial number on record with the manufacturer.
  • Authorized return merchandise is not received within 30 business days from the date the RMA number was issued.
  • Return shipped by a customer is lost, stolen, or damaged in transit.

 

Unauthorized Return

  1. 1.1 An unauthorized return is defined as:
    • Any package returned without an RMA number or with an invalid, expired, or missing/lost/misplaced RMA number.
    • Any package refused by the customer during a delivery attempt.
    • Delivery appointment(s) is missed by the customer.
    • Delivery is refused by the customer without inspection and a non-defective or undamaged product is returned.
    • Any package returned if the customer has moved without providing us with the proper shipping address.
    • Any package received later than 30 business days from the date of issuing RMA.
    • Return shipped as Collect Shipment.
  2. 1.2 In most cases, unauthorized returns will be refused and sent back at the customer’s expense, and credit or replacement will not be issued. 
  3. 1.3 Unauthorized returns may be considered case-by-case, entirely at Megatop's discretion. If Megatop chooses to accept the return, we reserve the right to charge a 30% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping). Shipping costs are non-refundable.

 

Software Return Policy

If you are having issues with a product, there may be other options before you return it. Please contact us for assistance.

Downloadable Software

  1. 1.1 Returns for downloadable software products will be honored for 30 days from the date of purchase.
  2. 1.2 To return downloadable software:
    • Uninstall the software from your computer:
    • Call Megatop to request a return. You may be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign a Letter of Destruction as a condition of your return. Once the return is authorized, the product key will be blocked, and you will not be able to install or use the software in the future.

Physical/non-downloadable Software

  1. 1.1 To return a physical/non-downloadable product eligible for return:
    • Confirm your order was placed within the last 30 days.
    • Uninstall the software from your computer:
    • Call Megatop to request a return. You may be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign a Letter of Destruction as a condition of your return. Once the return is authorized, the product key will be blocked, and you will not be able to install or use the software in the future.

Return and exchange process

  1. 1.1 Eligible returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, disc, and any components (including cables and accessories if any) and the original packaging. Failure to include such items may prevent your refund.
  2. 1.2 When you make an eligible return, we will credit the full amount, less the original shipping charges, to the original method of payment.
  3. 1.3 Megatop is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions prior to purchase.
  4. 1.4 Megatop reserves the right to deny any return or exchange for any reason.

 

Return Policy Abuse

  1. 1.1 Megatop reserves the right to refuse any return or exchange on any product that, in Megatop’s sole discretion, does not meet our Terms & Conditions, appears to be in violation of Megatop Return Policy requirements or appears to be fraudulent, abusive, or otherwise inappropriate.
  2. 1.2 When an item is returned used, abused, or worse, someone swaps the new product with their old beat-up one, we reserve the right to charge a restocking fee of up to 100% of the price.
  3. 1.3 We keep serial numbers on all products. If customer inadvertently return items that were not purchased at Megatop, we will under no circumstances accept these returns. The items in question will be sent back to the customer at the customer's expense with a request to send the correct item within three (3) days from the date the product is received. If a customer attempts to return items not purchased at Megatop, the items will not be returned, and a refund for the order and shipping expenses will not be issued.

 

Changes in Return Policy

  1. 1.1 Megatop reserves the right to change or update our Return Policy without any previous notice. Be assured that the listed policy at the time of your purchase will apply, even if our policy is revised after your purchase.



Order Cancellation

Megatop adheres to the following cancellation policy:

  1. If you need to cancel an order, please email us at sales@megatop.com as soon as possible for the fastest response. Please include the Order Confirmation number and reason for cancellation. We do not accept verbal order cancellations. You may cancel an order only with Megatop’s written consent.
  2. If your order is not processed, it will be canceled, and you will receive the Order Cancellation email. We will stop the order and cancel or refund any charges we have posted for the order. 
  3. Orders for “non-cancelable,” “non-refundable,” “non-returnable,” “non-standard,” “custom made,” “built to order,” “special order,” and “special quoted” items cannot be canceled. If you order such an item, we will contact you before processing your order, advise you of the refund and return restrictions, and offer you the option to cancel. Customers with open credit terms must sign an invoice marked “special order, not returnable.”
  4. If your order has already been processed and sent to production, we cannot cancel it. However, Megatop may request the customer to pay a cancellation charge of 20%. 
  5. Orders cannot be canceled or rescheduled after the order has been submitted to the shipping carrier. Please request an RMA number following our Return Policy. Please do not refuse the package at the time of delivery. If you refuse delivery, the shipment will be considered an unauthorized return and subject to a higher restocking fee. If applicable, a customer is responsible for covering return shipping costs and restocking fees.
  6. In the event of an approved cancellation, and where Megatop has incurred costs and expenses that cannot reasonably be recovered, the customer will pay Megatop for all such costs and expenses. 
    You will be responsible for round-trip shipping costs on any order shipped before cancellation that is refused at the time of delivery, or is sent in good faith but returned to us due to incorrect or incomplete shipping information.
  7. Megatop may cancel a customer order without obligation or liability upon notice to the customer.