Returns

RMA is a Returned Merchandise Authorization number assigned to a particular order to authorize a product return. It is necessary to keep track of returned items to process them properly. Please use our online RMA request form before returning a product. All returns must be referenced by an RMA number regardless of how or where they were shipped.

Items returned without an RMA number will be refused for delivery and returned to the sender freight collect. This system is necessary to ensure that Customers receive proper credit in a timely fashion.

RMA numbers are valid fourteen (14) days from the date they are issued and cannot be extended or reissued.

RMA requests are reviewed and responded to by email from Monday to Friday. If your replacement is approved, you will receive an email confirmation of the approval.

If the product were shipped from Megatop, we would issue the RMA within 48 hours. It may take up to one business day for you to receive a reply from Megatop.

If the product were shipped from the factory, we might contact the manufacturer that shipped the product and request that one is issued. If we need to receive the RMA from the factory, we will update you as soon as we receive it from the manufacturer. It may take several days.

You no longer need to cancel your RMA if you don’t need to return an item. It will automatically expire after fourteen (14) days.

The following items, but not limited to, cannot be returned or canceled from an order. This information is available in the product description when applicable.

• Products that have been provided under terms indicating that they are non-returnable.
• Special order products marked as “non-cancelable” or “non-returnable” on the product listing page.
• Products that have been specially manufactured for the Customer’s order: “custom made, ” “built to order, ” or “special order.”
• “Non-standard” products that you received a special quote on cannot be canceled or returned.
• Products not inventoried by Megatop (“non-stocked products”) cannot be returned to the manufacturer.
• Products that require HAZMAT shipping.
• Products that do not have prices listed on our site.
• Products that have been installed or used by the Customer.
• Products not in completely resalable condition (including, without limitation, open products, sampled products, or products with damaged, missing, or defaced labeling or packaging).
• Discontinued products.
• Disposable products.
• Products in which there is damage or visible usage.
• Products not brand new and/or missing any of the manufacturer's packaging and missing parts or accessories.
• Products purchased during closeout sales.
• Products that are oversized (heavy or large) may not be returned. Packages are considered heavy or oversized by meeting either the following: over 130" combined in length and girth or over 150 lbs.
• Products not shipped by a Standard Carrier (UPS, FedEx, or USPS) but shipped Freight may not be returned.
• Products in less than full-case quantities that were sold in full-case quantities.
• Chemicals, reagents, diagnostics, cultivation media, flammable material, sterile products, or controlled products.
• Refrigerated products, temperature-controlled products, live specimens, or other perishables.
• Products with expired shelf life or an expiration date too short for resale.
• Products sold as part of a bundle unless the bundle is returned complete.
• Products that customers received over 30 days ago.

You can find our Return Policy here.

When you contact us, we will either issue the RMA at that time or contact the manufacturer that shipped the product and request that one is issued. If we need to receive the RMA from the manufacturer, we will let you know by sending the information along with shipping instructions as soon as we receive it from them. The instructions for return must be followed carefully, as some items may need to be shipped to different addresses.

All returns are subject to a restocking fee. The restocking fee is deducted from the original invoice price, less any shipping costs incurred (including the original shipping cost for items with free shipping).

The standard restocking fee of 20% of the item's price will apply on all straight returns within 30 days (incorrectly ordered, not wanted, returning instead of replacing, buyer’s remorse, non-defective, open box consumer returns, etc.).

If you wish to return a product but do not place a reorder, the restocking fee will be 20% (for items returned within 30 days).

Restocking fees for non-stock or drop-shipped items will be subject to the manufacturers’ Return Policies.

The restocking fee may be up to 50% of the item's price in some cases (for example, the Customer  changes their mind about a purchase and returns an item within the return window, but we receive the item damaged or materially different than how it was initially shipped). Please read the applicable section of this Return Policy if other specific details may apply.

The two (2) business days requirement is necessary to determine the next course of action on how the damaged or defective item will be taken care of. Time is of the essence, and the quicker Megatop is aware of the issue, the better the results. Delays may result in denied claims. To serve you better, we request that you inspect all of your products for obvious defects within 1 - 2 days of receiving them.

Unfortunately, no. If we ship an incorrect item or the item is defective, we take care of the shipping both ways. However, as we cannot be held responsible for shipping the correct item that happens to have been incorrectly ordered, you will be responsible for return shipping to the address of origin. If you refuse a shipment, the cost of the shipping back to us will also be deducted from any applicable credit.

Please do not return any product you have ordered without prior submitting Return Request Form and obtaining return instructions. Many products ship directly from the manufacturer and must be returned to the same warehouse. The returns that are not properly marked and documented with RMA numbers will be refused. This will make processing your credit very difficult.

If the packaging appears damaged on the outside at the time of delivery, please refuse to accept it from the carrier. Inform the courier that this is due to visible damage. Please let us know immediately. When signing the shipper's delivery slip (on deliveries with a signature), you include a note stating the package is or appears to be damaged.

Alternatively, you can also accept the delivery. Still, please ensure when signing the shipper’s proof-of-delivery that you include a note stating the package is or appears to be damaged.

If you accept a damaged shipment, please contact us and the carrier (UPS, FedEx, etc.) immediately within two (2) days. Depending on the product and how it was shipped, you may need to deal with the carrier. Many carriers will only deal with the receiver in cases of damaged goods. Also, any internal (non-visible) damage will need to be reported to us and the carrier within two days of receiving the product.

If the shipping carton for your shipment was damaged, please be sure to have photos and details ready of the damage to your shipment.

Once you have informed us (and the carrier) of this issue, we will send you complete instructions on how to take care of the damaged goods. We will do our best to take care of you and get your damaged product replaced as soon as possible.

Please do not ship the product back to us without contacting us first and receiving an RMA number and all the important instructions. Please hold onto the original boxes and packages.

Our standard practice is to replace the defective item at no charge, should you choose to return the defective item rather than replace it, we will need to issue an RMA, and - once the return is received, tested, and confirmed that the item is defective - applicable credit will be processed.

We will pick up the defective product if it is less than 30 days from when the item was received and should we determine that the product is, in fact, defective (and was returned per our return instructions and policy). We are replacing it for you; we will ship the replacement at our expense.

In some cases, we may ask you to contact the manufacturer to troubleshoot the issue, and if they determine that it is indeed defective, we will address it as outlined.

If it has been more than 30 days since you received the item and it proves defective, you will need to work with the product manufacturer directly.

Whatever policy the manufacturer has will determine how you will proceed and may include shipping costs. We will not pay shipping costs on items handled directly by the manufacturer. We supply products, do not warranty products, and after 30 days, we leave it up to the manufacturers and their procedures.

There may be instances when the manufacturer, once contacted, will ask that Megatop help in the replacement process. If this is the case, we will assist you and the manufacturer with the return process. However, 30 days after receiving your product, it will be necessary for you to contact the manufacturer first. Items cannot be returned to us after 30 days since you received the item.

Products that have prices listed on the Megatop website may be returned within 30 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturers' packaging. To keep our prices at their lowest, we charge a standard restocking fee, and your original shipping charge will not be refunded. Returns without an RMA number will be refused.

We do not accept returns for used or assembled products, tool used for a job, cuttin, etc. We do not sell used products, and you will not receive any used or refurbished merchandise from us.

Please contact us if you wish to return a product. Items must be brand new (never used), in perfect condition, and with all manufacturers' packaging. We will issue you an RMA number and return instructions on how and where to ship the products. Please remember that items cannot be returned after 30 days of receipt.

If you returned the product within the 30-day return policy, your payment is refunded (after the inspection is complete) using the original method of payment that you provided. Shipping costs are non-refundable.

Shipping and delivery charges will be refunded or credited only if the return results from an error by Megatop or if the item was damaged during shipping.

Once the return package with an RMA number is received, we will notify you via email. All returns are inspected and tested upon receiving. Please allow approximately one week for a determination to be made if eligibility requirements are met for a refund or exchange. Once your return is processed, an exchange will be shipped, or a refund will be made to your original payment method. It may take 24-48 hours for the refund to be processed and approximately three (3) business days for the refund amount to be credited to your payment account.

Return abuse is when customers take advantage of the returns policy for profit or material gain. Examples of common types of returns abuse include: using an item, returning it for a refund, returning a different item than the one purchased, etc.

We keep serial numbers on all products. If a customer inadvertently returns an item that was not purchased at Megatop, we will under no circumstances accept such returns. The items in question will be sent back to the customer at the customer's expense with a request to send the correct item within three (3) days from the date the product is received. If a customer attempts to return items not purchased at Megatop, the items will not be returned, and a refund for the order and shipping expenses will not be issued.

An unauthorized return is defined as

• Any package returned without an RMA number or with an invalid, expired, or missing/lost/misplaced RMA number.
• Any package refused by the customer during a delivery attempt.
• Any package returned if the customer has moved without providing us with the proper shipping address.
• Any package received later than 14 business days from the date of issuing RMA.
• Return shipped as Collect Shipment.

In most cases, unauthorized returns will be refused and sent back at the customer’s expense, and credit or replacement will not be issued.

Unauthorized returns may be considered case-by-case, entirely at Megatop's discretion. If Megatop accepts the return, we reserve the right to charge a 30% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping). Shipping costs are non-refundable.

A refused shipment occurs when the customer refuses to accept the undamaged package during a delivery attempt.

• If a customer refuses delivery by mistake, we will send the package back to the customer again at the customer’s expense.
• If a customer refuses delivery instead of contacting us to obtain proper return instructions - these shipments will be considered an unauthorized return and subject to the policies thereof.

Please email us at sales@megatop.com with the order number and product code / SKU from the package, a photograph of the item, or a detailed description of the received product. Once this information is provided, we will contact you with further details regarding the return of the product received.

A prepaid shipping label is a pre-addressed shipping label where the shipping has already been paid for. This label allows a customer to return a package without paying any additional cost. 

Megatop offers a prepaid shipping label to return the product when the return is due to mistakes made by the Megatop store. Typical order issues include:

• Megatop shipped the wrong product
• The product was broken or damaged in transit
• The product didn't match the description
• The product is defective and needs to be returned to the manufacturer for inspection 

We do not offer prepaid shipping labels if a return is initiated due to the following:

• The customer ordered the wrong product or size
• The customer no longer needed the product
• The customer experienced buyer’s remorse
• The customer returned the product after using it
• The product was a gift
• The customer found a better price
• The product didn't meet customers’ expectations
• The product arrived to the customer too late
• Fraudulent purchase
• The product is shipped on warranty returns or repairs

The customer can print the return label, securely attach it to the package, and take the shipment to the courier. 

Be sure to adhere the sticker to the flat side of a package so as not to fold or obscure the barcode, which can cause issues during sorting and transit. You can also put the printed shipping label into a clear adhesive shipping pouch and attach it to the package.

It doesn’t matter so much where you put it on your package. What’s more important is whether your barcode is scannable and unobstructed (assuming you print your label from a shipping label printer). As a general guideline, be sure to avoid creases, curvatures, indents, and other places on your package that might impede the scanning or reading process. 

You can place your postage label just about anywhere on your package, just as long as it is easily identifiable and legible for carriers. Just make sure it's not obstructed. 

You can use clear tape on all four sides of your shipping label to secure it to your package. It is not recommended that you tape over the bar code or any other scannable elements, or the scan might fail.

You can print your shipping label at your local library, an office supply store, or anywhere that offers printing services. You’ll need your digital PDF shipping label on hand. 
You can contact your local post office and ask whether you can bring a flash drive with the shipping label for them to print. Many post offices do offer printing services, and this could prove the solution.

The online shipping labels can easily be printed on regular 8 1/2" x 11" paper or, if they prefer, self-adhesive labels. So, no special equipment or supplies are needed.

If you are using regular paper to print your shipping label, you can add transparent adhesive tape over the paper to avoid any damage to the label. To simplify the process and avoid adding adhesive tape over the paper, you can always purchase the self-adhesive shipping labels and print them directly.

Carriers need a label to identify where an item is headed and, if needed, return address information. If you attempt to ship a package without a shipping label, it will likely be discarded. Without a clear shipping label, you cannot ship a package. 

You don't need a special label maker machine to print your own address and shipping labels. A standard printer and printer paper are all that's required.

RMA is a Returned Merchandise Authorization number assigned to a particular order to authorize a product return. It is necessary to keep track of returned items to process them properly. Please use our online RMA request form before returning a product. All returns must be referenced by an RMA number regardless of how or where they were shipped.

Items returned without an RMA number will be refused for delivery and returned to the sender freight collect. This system is necessary to ensure that Customers receive proper credit in a timely fashion.

RMA numbers are valid fourteen (14) days from the date they are issued and cannot be extended or reissued.

RMA requests are reviewed and responded to by email from Monday to Friday. If your replacement is approved, you will receive an email confirmation of the approval.

If the product were shipped from Megatop, we would issue the RMA within 48 hours. It may take up to one business day for you to receive a reply from Megatop.

If the product were shipped from the factory, we might contact the manufacturer that shipped the product and request that one is issued. If we need to receive the RMA from the factory, we will update you as soon as we receive it from the manufacturer. It may take several days.

You no longer need to cancel your RMA if you don’t need to return an item. It will automatically expire after fourteen (14) days.

The following items, but not limited to, cannot be returned or canceled from an order. This information is available in the product description when applicable.

• Products that have been provided under terms indicating that they are non-returnable.
• Special order products marked as “non-cancelable” or “non-returnable” on the product listing page.
• Products that have been specially manufactured for the Customer’s order: “custom made, ” “built to order, ” or “special order.”
• “Non-standard” products that you received a special quote on cannot be canceled or returned.
• Products not inventoried by Megatop (“non-stocked products”) cannot be returned to the manufacturer.
• Products that require HAZMAT shipping.
• Products that do not have prices listed on our site.
• Products that have been installed or used.
• Products not in completely resalable condition (including, without limitation, open products, sampled products, or products with damaged, missing, or defaced labeling or packaging).
• Discontinued products.
• Disposable products.
• Products in which there is damage or visible usage.
• Products not brand new and/or missing any of the manufacturer's packaging and missing parts or accessories.
• Products purchased during closeout sales.
• Products that are oversized (heavy or large) may not be returned. Packages are considered heavy or oversized by meeting either the following: over 130" combined in length and girth or over 150 lbs.
• Products not shipped by a Standard Carrier (UPS, FedEx, or USPS) but shipped Freight may not be returned.
• Products in less than full-case quantities that were sold in full-case quantities.
• Chemicals, reagents, diagnostics, cultivation media, flammable material, sterile products, or controlled products.
• Refrigerated products, temperature-controlled products, live specimens, or other perishables.
• Products with expired shelf life or an expiration date too short for resale.
• Products sold as part of a bundle unless the bundle is returned complete.
• Products that customers received over 30 days ago.

You can find our Return Policy here.

When you contact us, we will either issue the RMA at that time or contact the manufacturer that shipped the product and request that one is issued. If we need to receive the RMA from the manufacturer, we will let you know by sending the information along with shipping instructions as soon as we receive it from them. The instructions for return must be followed carefully, as some items may need to be shipped to different addresses.

All returns are subject to a restocking fee. The restocking fee is deducted from the original invoice price, less any shipping costs incurred (including the original shipping cost for items with free shipping).

The standard restocking fee of 20% of the item's price will apply on all straight returns within 30 days (incorrectly ordered, not wanted, returning instead of replacing, buyer’s remorse, non-defective, open box consumer returns, etc.).

If you wish to return a product but do not place a reorder, the restocking fee will be 20% (for items returned within 30 days).

Restocking fees for non-stock or drop-shipped items will be subject to the manufacturers’ Return Policies.

The restocking fee may be up to 50% of the item's price in some cases (for example, the Customer  changes their mind about a purchase and returns an item within the return window, but we receive the item damaged or materially different than how it was initially shipped). Please read the applicable section of this Return Policy if other specific details may apply.

The two (2) business days requirement is necessary to determine the next course of action on how the damaged or defective item will be taken care of. Time is of the essence, and the quicker Megatop is aware of the issue, the better the results. Delays may result in denied claims. To serve you better, we request that you inspect all of your products for obvious defects within 1 - 2 days of receiving them.

Unfortunately, no. If we ship an incorrect item or the item is defective, we take care of the shipping both ways. However, as we cannot be held responsible for shipping the correct item that happens to have been incorrectly ordered, you will be responsible for return shipping to the address of origin. If you refuse a shipment, the cost of the shipping back to us will also be deducted from any applicable credit.

Please do not return any product you have ordered without prior submitting Return Request Form and obtaining return instructions. Many products ship directly from the manufacturer and must be returned to the same warehouse. The returns that are not properly marked and documented with RMA numbers will be refused. This will make processing your credit very difficult.

If the packaging appears damaged on the outside at the time of delivery, please refuse to accept it from the carrier. Inform the courier that this is due to visible damage. Please let us know immediately. When signing the shipper's delivery slip (on deliveries with a signature), you include a note stating the package is or appears to be damaged.

Alternatively, you can also accept the delivery. Still, please ensure when signing the shipper’s proof-of-delivery that you include a note stating the package is or appears to be damaged.

If you accept a damaged shipment, please contact us and the carrier (UPS, FedEx, etc.) immediately within two (2) days. Depending on the product and how it was shipped, you may need to deal with the carrier. Many carriers will only deal with the receiver in cases of damaged goods. Also, any internal (non-visible) damage will need to be reported to us and the carrier within two days of receiving the product.

If the shipping carton for your shipment was damaged, please be sure to have photos and details ready of the damage to your shipment.

Once you have informed us (and the carrier) of this issue, we will send you complete instructions on how to take care of the damaged goods. We will do our best to take care of you and get your damaged product replaced as soon as possible.

Please do not ship the product back to us without contacting us first and receiving an RMA number and all the important instructions. Please hold onto the original boxes and packages.

Our standard practice is to replace the defective item at no charge, should you choose to return the defective item rather than replace it, we will need to issue an RMA, and - once the return is received, tested, and confirmed that the item is defective - applicable credit will be processed.

We will pick up the defective product if it is less than 30 days from when the item was received and should we determine that the product is, in fact, defective (and was returned per our return instructions and policy). We are replacing it for you; we will ship the replacement at our expense.

In some cases, we may ask you to contact the manufacturer to troubleshoot the issue, and if they determine that it is indeed defective, we will address it as outlined.

If it has been more than 30 days since you received the item and it proves defective, you will need to work with the product manufacturer directly.

Whatever policy the manufacturer has will determine how you will proceed and may include shipping costs. We will not pay shipping costs on items handled directly by the manufacturer. We supply products, do not warranty products, and after 30 days, we leave it up to the manufacturers and their procedures.

There may be instances when the manufacturer, once contacted, will ask that Megatop help in the replacement process. If this is the case, we will assist you and the manufacturer with the return process. However, 30 days after receiving your product, it will be necessary for you to contact the manufacturer first. Items cannot be returned to us after 30 days since you received the item.

Products that have prices listed on the Megatop website may be returned within 30 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturers' packaging. To keep our prices at their lowest, we charge a standard restocking fee, and your original shipping charge will not be refunded. Returns without an RMA number will be refused.

We do not accept returns for used or assembled products. We do not sell used products, and you will not receive any used or refurbished merchandise from us.

Please contact us if you wish to return a product. Items must be brand new (never used), in perfect condition, and with all manufacturers' packaging. We will issue you an RMA number and return instructions on how and where to ship the products. Please remember that items cannot be returned after 30 days of receipt.

If you returned the product within the 30-day return policy, your payment is refunded (after the inspection is complete) using the original method of payment that you provided. Shipping costs are non-refundable.

Shipping and delivery charges will be refunded or credited only if the return results from an error by Megatop or if the item was damaged during shipping.

Once the return package with an RMA number is received, we will notify you via email. All returns are inspected and tested upon receiving. Please allow approximately one week for a determination to be made if eligibility requirements are met for a refund or exchange. Once your return is processed, an exchange will be shipped, or a refund will be made to your original payment method. It may take 24-48 hours for the refund to be processed and approximately three (3) business days for the refund amount to be credited to your payment account.

Return abuse is when customers take advantage of the returns policy for profit or material gain. Examples of common types of returns abuse include: using an item, returning it for a refund, returning a different item than the one purchased, etc.

We keep serial numbers on all products. If a customer inadvertently returns an item that was not purchased at Megatop, we will under no circumstances accept such returns. The items in question will be sent back to the customer at the customer's expense with a request to send the correct item within three (3) days from the date the product is received. If a customer attempts to return items not purchased at Megatop, the items will not be returned, and a refund for the order and shipping expenses will not be issued.

An unauthorized return is defined as

• Any package returned without an RMA number or with an invalid, expired, or missing/lost/misplaced RMA number.
• Any package refused by the customer during a delivery attempt.
• Any package returned if the customer has moved without providing us with the proper shipping address.
• Any package received later than 14 business days from the date of issuing RMA.
• Return shipped as Collect Shipment.

In most cases, unauthorized returns will be refused and sent back at the customer’s expense, and credit or replacement will not be issued.

Unauthorized returns may be considered case-by-case, entirely at Megatop's discretion. If Megatop accepts the return, we reserve the right to charge a 30% restocking fee in addition to any shipping costs associated with the order (including the original shipping cost for items with free shipping). Shipping costs are non-refundable.

A refused shipment occurs when the customer refuses to accept the undamaged package during a delivery attempt.

• If a customer refuses delivery by mistake, we will send the package back to the customer again at the customer’s expense.
• If a customer refuses delivery instead of contacting us to obtain proper return instructions - these shipments will be considered an unauthorized return and subject to the policies thereof.

Please email us at sales@megatop.com with the order number and product code / SKU from the package, a photograph of the item, or a detailed description of the received product. Once this information is provided, we will contact you with further details regarding the return of the product received.

A prepaid shipping label is a pre-addressed shipping label where the shipping has already been paid for. This label allows a customer to return a package without paying any additional cost. 

Megatop offers a prepaid shipping label to return the product when the return is due to mistakes made by the Megatop store. Typical order issues include:

• Megatop shipped the wrong product
• The product was broken or damaged in transit
• The product didn't match the description
• The product is defective and needs to be returned to the manufacturer for inspection 

We do not offer prepaid shipping labels if a return is initiated due to the following:

• The customer ordered the wrong product or size
• The customer no longer needed the product
• The customer experienced buyer’s remorse
• The customer returned the product after using it
• The product was a gift
• The customer found a better price
• The product didn't meet customers’ expectations
• The product arrived to the customer too late
• Fraudulent purchase
• The product is shipped on warranty returns or repairs

The customer can print the return label, securely attach it to the package, and take the shipment to the courier. 

Be sure to adhere the sticker to the flat side of a package so as not to fold or obscure the barcode, which can cause issues during sorting and transit. You can also put the printed shipping label into a clear adhesive shipping pouch and attach it to the package.

It doesn’t matter so much where you put it on your package. What’s more important is whether your barcode is scannable and unobstructed (assuming you print your label from a shipping label printer). As a general guideline, be sure to avoid creases, curvatures, indents, and other places on your package that might impede the scanning or reading process. 

You can place your postage label just about anywhere on your package, just as long as it is easily identifiable and legible for carriers. Just make sure it's not obstructed. 

You can use clear tape on all four sides of your shipping label to secure it to your package. It is not recommended that you tape over the bar code or any other scannable elements, or the scan might fail.

You can print your shipping label at your local library, an office supply store, or anywhere that offers printing services. You’ll need your digital PDF shipping label on hand. 
You can contact your local post office and ask whether you can bring a flash drive with the shipping label for them to print. Many post offices do offer printing services, and this could prove the solution.

The online shipping labels can easily be printed on regular 8 1/2" x 11" paper or, if they prefer, self-adhesive labels. So, no special equipment or supplies are needed.

If you are using regular paper to print your shipping label, you can add transparent adhesive tape over the paper to avoid any damage to the label. To simplify the process and avoid adding adhesive tape over the paper, you can always purchase the self-adhesive shipping labels and print them directly.

Carriers need a label to identify where an item is headed and, if needed, return address information. If you attempt to ship a package without a shipping label, it will likely be discarded. Without a clear shipping label, you cannot ship a package. 

You don't need a special label maker machine to print your own address and shipping labels. A standard printer and printer paper are all that's required.