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Payment

Payment FAQ

This section answers common questions about payment methods, credit cards, debit cards, PayPal, ACH and wire transfers, purchase orders, Net Terms, payment verification, authorization holds, invoices, and related payment topics.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Eligible orders may also offer PayPal at checkout.

For approved business, government, school, and institutional customers, additional payment methods may be available, including ACH/EFT, wire transfer, business check, or purchase order and invoicing terms where approved.

Payment availability may vary by order type, product, verification status, and account approval. For business purchasing options, see Do you offer Net Terms? or contact us.

Do you accept ACH or wire transfer?

ACH/EFT or wire transfer may be available for approved business, institutional, government, international, or special-order transactions.

Availability depends on the order type, payment terms, product requirements, and account approval status. If you need ACH or wire instructions, please contact us before sending payment.

Can I pay with a debit card?

Yes, debit cards are generally accepted when supported by the checkout payment processor.

Keep in mind that debit cards may show a temporary authorization hold, which can reduce your available balance until the hold is released or the final transaction settles.

Do you offer Net Terms?

Yes. Net Terms may be available for qualified business, government, school, and institutional customers, subject to credit review and approval.

To apply, complete our Credit Application.

Can I buy now and be billed later?

Approved customers may qualify for invoicing terms such as Net 30. If you need billing terms, complete our Credit Application and follow the purchase order or account setup process.

What are Net 30 terms?

Net 30 means approved customers may pay an invoice within 30 days after the invoice date or shipment date, depending on the terms issued on the account.

How long does it take to get approved for Net 30?

Approval time varies, but many applications are reviewed within 1 to 2 business days. Some applications may take longer if additional credit information, trade references, or internal review is needed.

If your order is urgent, you may be able to place the first order using another approved payment method while credit review is pending.

Can I pay by purchase order?

Purchase orders may be accepted from approved government agencies, schools, universities, hospitals, and qualifying business or institutional customers.

PO availability depends on account approval and order qualification. For details about purchase orders and terms, please review the applicable ordering information or contact us.

When is my card charged?

For most credit and debit card orders, your payment method is authorized at checkout and charged when the order is ready to ship, subject to verification and payment approval.

Card networks (Visa, MasterCard, American Express) typically allow an authorization to remain active for a limited time (usually around 4–7 days, depending on the issuer). If shipment occurs within that window, the original authorization is captured and finalized.

If the item is delayed beyond the authorization window (for example, due to backorder, manufacturer lead time, or special-order status), the original authorization may expire before shipment. Because we do not store or re-charge cards without authorization, we may need to contact you to reauthorize payment before your order can ship.

If you prefer not to be charged until the item is ready to ship and expect a longer lead time, we may offer alternative options such as a signed credit card authorization form or other approved payment arrangements. Please contact us before ordering to discuss available options.

Banks may show the initial authorization as a pending transaction before the final charge settles. For more details, see What is a pre-authorization hold on a card?

What is a pre-authorization hold on a card?

A pre-authorization hold is a temporary bank hold placed when your card is verified during checkout. It confirms that the card is valid and that funds or credit are available.

This is not always the final charge. Hold duration depends on your bank or card issuer.

If you use a debit card, the authorization may temporarily reduce your available balance until the hold is released or the final transaction settles.

Why do I see charges on my account when my order has not shipped?

In many cases, what you see is a temporary authorization hold rather than a final settled charge. In other cases, payment may have been captured near shipment processing before tracking or shipment confirmation fully updates.

If you are unsure whether the transaction is pending or final, check with your bank or contact us.

Why are there two charges on my card?

Usually, one entry is a temporary authorization and the other is the final settled charge. Some banks display both for a period of time until the authorization expires or is removed.

The time it takes for the pending authorization to disappear depends on your bank or card issuer.

I think I was charged before my order shipped. What should I do?

What you are seeing may be a temporary authorization hold rather than a final settled charge. These holds are commonly placed during checkout to validate payment information.

If the transaction remains pending longer than expected, check with your bank or card issuer. If you still need help, contact us.

Why does my billing address need to match?

Many payment systems use billing address verification to help confirm that the cardholder information is valid and reduce fraud risk.

If the billing address does not match your card issuer’s records, the transaction may be declined or flagged for review.

How do I resolve a declined payment?

First, verify that the card number, billing address, expiration date, security code, and account details are correct.

If everything looks correct, contact your bank or card issuer. For security reasons, only the cardholder can usually obtain the exact reason for a decline.

How do I pay with PayPal?

If PayPal is available for your order, select PayPal during checkout and follow the on-screen steps to complete authorization.

PayPal availability may depend on the order, product type, verification status, or other checkout requirements.

How secure is my financial information?

Payment information is processed through secure payment systems using industry-standard security measures.

For additional information about site security and account protection, please review our Safety & Security page.

Can I use two different payment methods for my order?

Online checkout generally supports one payment method per order. If you have a procurement, institutional, or special-payment situation, please contact us before ordering.

Can I use more than one credit card?

Online checkout generally supports one card per order. If you need a special payment arrangement, please contact us before placing the order.

I have a daily limit on my corporate card. Can you process the payment over several days?

In some cases, special payment arrangements may be possible for corporate or institutional orders. Please contact us before ordering so we can review available options.

Can I get an invoice or receipt for my payment?

Order confirmations, invoices, or payment records may be available depending on your account type, order status, and purchasing method.

If you need an invoice, paid receipt, or supporting documentation for accounting or procurement purposes, please review your account records if available or contact us.

Do you accept prepaid gift cards?

Prepaid gift cards are generally not accepted.

Do you accept cashier’s checks or money orders?

For special arrangements involving cashier’s checks or money orders, please contact us before sending payment so we can confirm whether that payment method can be accepted for your order and provide the correct instructions.

Do you accept Diners Club?

Diners Club is generally not accepted.

Do you offer layaway?

No. We do not offer layaway at this time.

Can you apply a promo code or coupon to a quote?

Promo codes and coupons generally cannot be combined with quotes, special pricing, or volume discounts unless specifically stated otherwise.