Product Information

Yes. Products listed on our website are generally brand new unless clearly identified otherwise.

If a product is refurbished, reconditioned, open-box, or in another special condition, that status should be stated in the listing.

Product images are provided for general reference and identification purposes. Actual appearance, finish, labeling, packaging, included accessories, or configuration may vary by manufacturer revision, production batch, or product update.

If exact appearance or included components matter for your application, review the written description and specifications carefully before ordering.

Only the items specifically stated in the product description, specifications, or manufacturer documentation should be assumed to be included.

Accessories such as cables, chargers, probes, sensors, mounts, adapters, batteries, software, or installation hardware may be sold separately unless expressly listed as included.

Review the product description, specifications, dimensions, voltage, connection type, and manufacturer documentation carefully before ordering.

Customers are responsible for confirming compatibility, fit, and suitability for their intended use. If you need help locating manufacturer information or narrowing down the correct item, please contact us.

Yes, we can often help narrow down the correct manufacturer part number based on the information you provide.

For the best results, send the brand, model, application details, existing part number if available, and any photos or nameplate information through our contact page.

Final compatibility responsibility remains with the customer and the manufacturer’s specifications.

Most products sold by Megatop are covered by the manufacturer’s warranty, and warranty terms vary by brand and product.

Megatop does not provide a separate product warranty beyond any return rights or support specifically stated in our policies. After the applicable return period, warranty claims are generally handled through the manufacturer according to its procedures.

If you need help identifying the applicable warranty or manufacturer contact information, please contact us. For additional details, review the defective products section of our Return & Cancelation Policy.

Warranty information may appear in the product packaging, product documentation, product page, or the manufacturer’s official materials.

If warranty details are not shown or were not included with your shipment, review the manufacturer’s documentation or contact us for assistance.

Depending on the manufacturer and product, documents such as Certificates of Conformance, Test Certificates, Material Test Reports, Calibration Certificates, or certified drawings may be available.

Some manufacturers provide these documents at no charge, while others charge additional fees. Availability, cost, and lead time depend on the specific product and manufacturer.

If you require certificates or reports, please contact us before ordering so we can confirm availability and any additional cost.

In many cases, yes. Availability depends on the manufacturer and product.

If you need a spec sheet, manual, certified drawing, or other product document before ordering, please contact us and include the product name or part number.

Yes. Manufacturers may change specifications, packaging, country of origin, included accessories, or product revisions without prior notice.

If a particular specification is critical to your application, confirm it before ordering.

Usually not. Because Megatop is a distributor and not the manufacturer, sample products are generally not available.

In some cases, samples may be possible for larger volume, project-based, or commercial orders depending on the manufacturer’s policy.

No. Megatop is an online distributor and does not provide installation services.

If professional installation is required, consult a qualified technician, contractor, or manufacturer-approved installer before purchasing.

Not for every product. Stock visibility varies by brand, supplier, manufacturer, and product type.

Online availability is not a guarantee of immediate shipment. After your order is reviewed, we provide estimated shipping information when available.

No. Immediate stock availability is not guaranteed for every product.

Availability can change because of supplier inventory, production lead times, special-order status, allocation limits, and supply chain conditions. If timing is critical, please contact us before ordering.

If a product becomes discontinued and cannot be fulfilled through the manufacturer or another approved source, the item may be canceled and you will be notified.

If your order contains other available items, those items may still ship unless the order must be revised, partially canceled, or canceled in full.

A backorder means the item is temporarily unavailable for immediate shipment but is expected to become available later.

Backordered items remain pending until stock is available and shipment is prepared. Depending on the product, cancellation may be possible before processing, but some special-order, custom, or non-cancelable items cannot be canceled.

Estimated availability for a backordered item is based on the best information available from the manufacturer or supplier at the time. ETAs are estimates only and may change.

If you need an updated estimate, please contact us.

Credit and debit cards are generally not charged until an item is ready to ship. If an item is on backorder, the charge is usually delayed until shipment is prepared.

Some payment methods may follow different processing rules, and PayPal may not be available for certain backorder situations. For related payment details, see our Payment FAQ.

We may accept backorders for items expected to return within a reasonable timeframe so customers can reserve incoming inventory instead of missing availability later.

Ship dates may change when manufacturers or suppliers experience production delays, parts shortages, allocation changes, freight delays, or quality-control holds.

While we do our best to keep customers updated, these delays are often outside our direct control.

Inventory can change quickly. In some cases, stock shown online may no longer be available by the time the order is reviewed, allocated, or confirmed with the supplier.

If that happens, the item may ship later than expected, ship from a different location, or move to backorder status. Tracking information is sent once the shipment is processed.

Megatop does not perform calibration services directly. When available, calibration is typically provided by the manufacturer or an authorized calibration laboratory.

Calibration is generally a separate service and is not included unless specifically stated in the product listing, quote, or order details.

New instruments are generally factory-tested and shipped in new condition. However, a formal calibration certificate or accredited calibration service is not automatically included unless specifically stated.

If your application requires documented calibration, confirm that requirement before ordering.

A calibration certificate is a document issued by a qualified calibration provider showing that an instrument was tested against recognized standards and met specified measurement criteria at the time of calibration.

This documentation is commonly required in regulated industries, government work, laboratory environments, and quality-controlled applications.

Not every customer needs formal calibration documentation. To avoid unnecessary cost and delay, calibration certificates are usually provided only when specifically requested or when included as part of the product offering.

Calibration cost varies by product type, measurement range, number of channels, and the provider performing the service.

When applicable, calibration may appear as a separate service, option, or accessory rather than being included in the base product price.

If your application requires certified calibration, confirm that requirement before ordering. Depending on the product, calibration may need to be arranged through the manufacturer or an accredited calibration laboratory.

If you need help checking availability, please contact us.

If calibration is required, contact the manufacturer directly or contact us before ordering so we can confirm whether calibration is available and how it must be arranged.

Any additional fees, lead times, or documentation requirements depend on the manufacturer or calibration provider.

Most PCE Instruments products do not include ISO calibration by default. However, ISO calibration is available for many models as an optional service.

No. ISO calibration is typically offered as an add-on or accessory and must be selected when required.

Standard ISO calibration is generally valid for one year from the calibration date.

To maintain ISO compliance, most instruments should be recalibrated annually or according to your internal quality requirements.

Yes. Calibration fees vary by model and are not included in the base product price.

Because calibration is a specialized service, it is generally not eligible for discounts.

Yes. Adding calibration may extend processing time depending on the product and calibration method.

In-house calibration typically takes about 2 to 3 business days, depending on workload.

If the unit must be sent out, total turnaround may take approximately 2 to 3 weeks and may include additional shipping time.

Calibration is only required if your application, industry standards, or internal procedures require it.

Many customers choose calibration only when necessary for compliance, inspection, or certification purposes.

You must match the phase converter to your machine’s electrical and operational requirements. This typically includes voltage, motor horsepower, amperage, phase type, and how the equipment will be used.

If you are unsure, provide your machine details before ordering to avoid incorrect sizing.

To correctly size a phase converter, you should gather as much of the following information as possible:

• Single-phase voltage available
• Voltage needed
• Motor horsepower or kW rating
• Full load amperage (FLA)
• Motor RPM
• Brand and model
• Machine type and what it does
• Country of origin
• Whether a neutral line is needed
• Whether three-phase Delta (3-pole) or WYE (4-pole) is required
• Control type, such as analog buttons, electronic, or digital controls

Incorrect sizing can result in equipment not starting, poor performance, compatibility issues, or the wrong product being purchased.

Providing accurate machine details helps avoid returns, delays, and ordering mistakes.

Possibly, but it depends on the total load and whether the machines need to start or run at the same time.

If you have multiple machines, provide as much sizing information as possible for each machine and confirm whether simultaneous operation is required.

Yes. Simultaneous startup or operation affects the total load and can change the converter size required.

A converter sized for one machine at a time may not be suitable if multiple machines must operate together.

Yes. Machines with analog, electronic, or digital controls may have different operating characteristics that affect proper converter selection.

That is why control type should be included when requesting sizing help.

Phase converters must match your system configuration. Delta is typically a 3-pole setup, while WYE is typically a 4-pole setup.

Selecting the wrong configuration can cause compatibility problems, so this should be confirmed before ordering.

Some machines require a neutral line depending on their electrical design and control requirements.

If you are not certain, confirm this before ordering so the correct converter can be selected.

Yes. Motor horsepower or kW is one of the most important sizing factors.

An undersized converter may fail to start the motor properly or may not support the machine as intended.

Full load amperage (FLA) helps determine the real electrical load the converter must support.

Providing FLA helps improve sizing accuracy and reduces the risk of ordering the wrong converter.

Motor RPM can affect startup and operating characteristics, so it is part of the information used when reviewing converter sizing.

Including motor RPM helps provide a more complete technical picture of the application.

Yes. We can help review your machine information and guide you toward the correct converter selection.

For the most accurate assistance, provide the voltage available, voltage needed, motor HP or kW, FLA, motor RPM, brand and model, machine type, control type, country of origin, neutral requirement, Delta or WYE requirement, and whether multiple machines must run at the same time.

Ordering the wrong converter can lead to compatibility problems, delayed installation, extra freight or return costs, and unnecessary downtime.

That is why we strongly recommend confirming the machine information before ordering unless you are already fully certain and have purchased the same setup before.