International

Yes, for select products and destinations. International availability depends on manufacturer restrictions, export controls, destination country, and carrier availability.

We may support either direct international shipping for eligible products or delivery to a customer’s approved U.S.-based freight forwarder when direct export is not available.

Availability varies by brand, product type, destination country, and manufacturer policy. We recommend sending us your product list and destination country so we can confirm eligibility before you order.

Some manufacturer warranties, service coverage, or support programs may not apply outside the United States.

Yes, for eligible products and destinations. International orders may require additional review, documentation, payment verification, or alternative payment methods depending on the order, country, and product line.

In some cases, international credit cards cannot be accepted and payment may need to be made by bank transfer. Please review our International Sales page for more information.

That depends on the product, brand, destination country, export restrictions, and carrier availability.

Please send us the item list and destination country so we can confirm eligibility before you order.

Certain international credit cards issued outside the United States may be accepted on a case-by-case basis, subject to payment review and approval.

Additional documentation may be required, such as a signed authorization form, and processing fees may apply where permitted.

If you plan to use an international credit card with a U.S. forwarding address or package-forwarder arrangement, please contact us before ordering.

Depending on the order, we may accept approved international credit cards, bank transfer, wire transfer, or other payment methods we confirm in advance.

Payment options may vary by country, product, order value, and fraud-prevention review.

The customer or recipient is responsible for all customs fees, brokerage charges, import duties, taxes, clearance costs, and country-specific import restrictions that apply to the shipment.

If a shipment is refused, delayed, returned, abandoned, or incurs additional charges due to customs, duties, taxes, documentation issues, or destination-country restrictions, those costs remain the customer’s responsibility.

Yes, for many products. We can ship to U.S.-based freight forwarders and freight consolidators, subject to product eligibility, manufacturer restrictions, and export compliance requirements.

Customers are responsible for export handling, forwarding arrangements, customs documentation, duties, taxes, brokerage fees, and other charges incurred after delivery to the freight forwarder.

Some items may not be eligible for shipment to freight forwarders because of manufacturer restrictions, export controls, destination limitations, or warranty restrictions.

For shipments delivered to a customer’s freight forwarder or consolidator, title and risk of loss transfer in accordance with our shipping terms once the shipment is tendered to the carrier or delivered as required under the order.

We support many orders to Canada. Because duties, taxes, brokerage fees, and delivery arrangements vary, Canadian orders are often processed using the customer’s preferred shipping method or shipping account.

Common options include customer carrier accounts, U.S.-based freight forwarders or receiving locations, or customer-arranged pickup where applicable.

If you plan to arrange shipping yourself, coordinate with us in advance. For more details, review our International Sales page.

There is no general minimum order amount for international online purchases. However, some products, brands, destinations, or shipping methods may have minimums, export limitations, or special handling requirements.

Please review our International Sales page for additional details. If you need help with a specific order, please contact us.

International wire transfers may take up to 5 business days to reach our account, depending on the sending bank and any intermediary banks involved.

Once payment is received and matched to your Proforma Invoice, quote, or order number, your order can be entered and processed according to our normal international order procedures.

For faster matching, include your Proforma Invoice number, quote number, or order number with the payment reference.

Domestic ACH, EFT, or direct deposit payments usually clear faster, often within 1 to 2 business days.

In many cases, yes. International, export, special-order, or bank-transfer purchases may require a Proforma Invoice before payment is made and the order is released for processing.

Bank fees charged by your bank, a correspondent bank, or an intermediary bank are not charged by us directly. Because those fees are outside our control, we generally cannot add them to the invoice or refund them separately unless we explicitly agreed otherwise in advance.

At this time, educational pricing programs are generally limited to eligible schools and institutions located in the United States.

To request a sales tax refund related to a Florida export transaction, you must provide the required export documentation, including a copy of the original Bill of Lading and a copy of the original invoice.

Submit documentation through our contact page. Documents must be clear and legible.

Tax refunds, when approved, are generally available only when the shipment is delivered to and exported by a properly qualified freight forwarder or export agent in accordance with applicable rules.

Refunds, when approved, are generally issued back to the original payment method.

No. We cannot alter invoice values, declare false values, or mark commercial shipments as gifts for customs purposes. Doing so would violate applicable law and customs regulations.

Order documents such as invoices, Proforma Invoices, and other standard sales documents may be available depending on the order and shipment method.

However, customers remain responsible for destination-country import requirements, customs clearance, permits, broker coordination, and any freight-forwarder or export-agent requirements that apply after shipment.

If you need specific documents confirmed before ordering, please send us your product list and destination country in advance.