No results found
Frequently Asked Questions


Do you deliver overseas or internationally?

We only ship within the continental U.S., Hawaii, and Alaska. But we will ship to local approved freight forwarders for shipping outside the country. Freight Forwarders are chosen and arranged by the customer.

Do you deliver to freight forwarders?

Yes, we ship to most freight forwarders and freight consolidators. We ship to the freight forwarder’s address, provided by Customer, F.O.B. Origin, with all costs imposed by the carrier related to the shipment paid by Megatop and charged to Customer on Customer’s invoice. 

COD shipments are not permitted. Fuel surcharges and other surcharges may be applied. Title and risk of loss pass to the Customer upon tender of shipment to the carrier. If the product is damaged in transit, the Customer's only recourse is to file a claim with the carrier. If Customer chooses freight collect, shipments will be F.O.B. Origin using a courier designated by Customer.

NOTE: Some items may not be allowed due to restrictions set forth by the manufacturers.

How do you process Canadian orders?

Megatop accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to Canadian shipping addresses cannot be processed. However, our customers from Canada have the option to place their orders to ship to their shipping agents in the US, often conveniently located on the US-Canadian border. Please follow the instructions in the International Sales.

I placed an online order shipping internationally. Where can I find more information?

Please review our International Sales Policy for further details. Please contact us for any details.

Is there an order minimum for online purchases shipping internationally?

There is no minimum for web orders shipping internationally.

I received the Proforma from your representative and want to make a wire transfer. How long until the wire is received and my order can be processed?

International wire transfers can take up to 5 business days to be deposited into our account. Once the monies are received, your order will be entered into our system. Your order will be entered and processed according to our standard international orders protocol at this time. Other deposits (ACH, EFT, direct deposits) for domestic customers typically take 1-2 days. Your order will then be entered and confirmed. Please reference the Proforma/quote number/order number when filling out the transfer/deposit paperwork with your bank, as that will help expedite the process.

I am an International customer. Can I purchase from you?

Yes, please follow our International Sales Policy. You may be asked to provide additional information when your order is received. In some cases, we cannot accept and process International credit cards; however, you will have the option of paying for your order via bank transfer.

Your company charged me a $30 bank fee, but I don’t see that reflected in my order. Can you put that on the invoice or refund me the $30?

Unfortunately, that bank fee is charged by the bank, not by us, and we must pass that fee on to our customers. We cannot alter the invoice to match what you paid because we often do not receive the total amount and have to adjust our invoice/order to match what we received from the bank.

I work at a school in another country. Can I get educational pricing?

Unfortunately, at this time, we can only offer EDU pricing to schools in the US.

Do you accept international credit cards?

Megatop accepts certain international credit cards issued outside of the United States on a case-by-case basis. A signed Credit Card Authorization form will be required, and a credit card processing fee may apply. Online orders using international credit cards should allow additional time for proper authorization and approvals.

If you use an international credit card with your 2nd billing address in the US (the billing address provided to you by the package forwarding company), please contact us before placing the order online.

Who is responsible for customs fees, duties, and taxes?

Please check your local laws, rules, and regulations regarding all custom/brokerage fees, duties, taxes, and restrictions imposed on merchandise imported into the country of destination, as all fees mentioned above are the responsibility of the recipient and not the Seller. All costs incurred on a refused delivery because of high customs or brokerage fees, duties, taxes, or restrictions imposed by the country of destination are the Customer’s responsibility.

Can I get a sales tax refund if I export from Florida?

To receive your sales tax refund, please email a copy of the original Bill of Lading and a copy of your original Megatop invoice.

Email the scanned copies to Scanned copies must be in PDF or TIF format. We cannot accept phone pictures of the documents.

To ensure a refund, please be sure the Bill of Lading describes the merchandise purchased and the Consignee is the same name as the Sold-to on the Megatop receipt.

All refunds will be processed back to the credit card used on the original purchase. If paid by check or wire transfer, a refund check will be issued using the enclosed self-addressed stamped envelope. 

Orders cannot be picked up or delivered by customers. Tax refund will be issued only if merchandise is delivered to, and picked up by, a licensed freight forwarder.

My country places high taxes on imported goods. Can you please change the invoice to reflect only $200 or state that it is a gift?

Our sales orders and invoices are all system-generated, and we cannot alter any invoices to reflect different pricing for customs clearance. This is illegal per the US export guidelines and could result in severe fines imposed on both the shipper and the receiver.